Shipping policy

Last updated: November 2026.

Where we ship

We currently ship to the United States and Canada.

Shipping rates

Free standard shipping on orders of $65 or more
$7.95 standard shipping on orders under $65

The same rates apply to the United States and Canada. Your exact shipping cost is always shown at checkout before you pay.

Processing time

Orders are processed within 1–2 business days (Monday to Friday, excluding public holidays). Orders placed on weekends or holidays are processed the next business day. You'll receive a shipping confirmation email with a tracking number as soon as your order ships.

Estimated delivery times

Delivery times start from the day your order ships, not the day it's placed:

United States: 2–5 business days
Canada: 10+ business days

Delivery may take longer during peak seasons (like the holidays) or because of carrier delays outside our control.

Order tracking

Once your order has shipped, you'll receive an email with your tracking number so you can follow your package on the carrier's website. Haven't received a shipping confirmation within 3 business days of ordering? Email us at info@zivocoffee.com.

Customs & import duties (Canada)

For orders shipped to Canada, any customs duties, import taxes and fees charged by local authorities are the responsibility of the customer and are not included in your order total. We have no control over these charges. Orders refused because of customs fees can't be refunded.

Lost or stolen packages

We're not responsible for packages that are lost or stolen after the carrier has confirmed delivery. If your tracking says delivered but you can't find your package, we recommend:

Checking with neighbors or other people in your household
Looking around your property for other delivery spots
Contacting the carrier directly with your tracking number

Still can't find it? Email us at info@zivocoffee.com and we'll do our best to help.

Incorrect shipping address

Please double-check your shipping address at checkout. We're not responsible for orders shipped to an incorrect address provided by the customer. Notice a mistake? Email us right away and we'll try to update it before your order ships. Once an order has been processed, we can't guarantee changes.

Subscription orders

Subscription orders ship automatically on your scheduled date, with the same rates and delivery times as regular orders. You'll get a shipping confirmation with tracking for every shipment.